Sitters
Payments
- ★ Viewing and Managing Payments
- Updates to sitter payout options
- What's an Extended Care rate?
- How do payments and rates work for a recurring service?
- What are holiday rates and how do I manage them?
- How do I review my payments from my Rover bookings?
Booking and Meet & Greets
- What's the difference between a pet review and pet notes?
- What's the difference between a pet review and pet notes?
- How do I manage my cancellation policy?
- Where can I find the Rover Terms of Service?
- What if I need to cancel a booking?
- What if I have duplicate booking requests?
Getting Started
- How do I create a Meet & Greet?
- Why should I become a pet sitter or dog walker on Rover?
- Why hasn't my background check been processed yet?
- Why am I receiving an error message when trying to add my phone number?
- What are the service fees?
- What are testimonials and how do I get them?
My Profile and Services
- How do I refer sitters and earn credit?
- How do I add and edit photos on my profile?
- What is confirmed availability and how does it work?
- What is auto-availability?
- What are locked-in rates?
- How do I set pet preferences and limit the number of dogs per booking?
Running My Business
- Why am I receiving text messages about my weekend availability?
- What if there's an emergency?
- What are the sitter cancellation policies?
- What are sitter performance scores?
- What are Rover Cards and how do I send them?
- Should I request reviews from my clients?
Trust and Safety
- Why should I pay and communicate through Rover?
- What if a client wants to pay me directly, not through the Rover site?
- What do sitters need to know about the Rover Guarantee?
- What if I have concerns about the well-being of a dog in my care?
- How can I keep my Rover account secure?
- How can I have a safe, stress-free stay?