Owners
Payments
- Why am I receiving an error message when I try to pay?
- Where can I find a receipt for my booking?
- When will I be charged for a service?
- What if my sitter cancels a booking?
- How much does it cost to book a sitter or dog walker?
- How do I use coupons, promo codes, and gift cards?
Trust and Safety
- Why do I book and pay through Rover?
- What is Rover's review policy?
- What is reservation protection?
- What information does Rover share?
- What if someone makes me feel uncomfortable?
- What does the Rover Guarantee cover for owners?
Getting Started
Finding a Sitter
- What is GoodPup?
- What are the badges on sitter profiles?
- Where do I find a sitter's contact information?
- What services are offered on Rover?
- How do you evaluate sitters and dog walkers?
- How do I find a sitter or dog walker for my pet?
Booking and Meet & Greets
- Rover and Bright Horizons Partnership
- Will I receive a refund if I cancel a booking?
- Where can I view and manage photos of my pet from past stays?
- What questions should I ask my prospective sitter?
- What if my booking request expires?
- What if a sitter or dog walker isn't the right fit?
Account and Profile
- How do I memorialize my pet's profile?
- What are Rover phone numbers and how do I use them?
- What are favorites and how do I manage them?
- How do I view and manage requests from my Rover account?
- How do I update my phone number?
- How do I update my address?