Inbox Help

Updates to sitter payout options

Rover is in the process of changing the way sitters get paid on Rover. Now, you can receive payments securely to your bank account through Rover's new payment processor, Stripe. Payments will be deposited directly into your bank account, so you no longer have to manually withdraw funds.

This will be the only available payout option soon, which means that PayPal will be discontinued after January 31st, 2022. For more information about this change, check out the FAQs below.

FAQs

When do I need to change my payout method to Stripe?
To avoid any disruptions to getting paid, you'll need to sign up for direct deposit through Stripe by January 31, 2022.

 

What happens if I don't update my payout method by January 31st?
Old payout methods will be discontinued after January 31st, which means you won't be able to get paid until you update your payout method through Stripe. Once you set up direct deposit, any available funds will be transferred to your bank account.

 

Can I add a new PayPal account between now and January 31st?
No, you won't be able to make any changes to your PayPal information. The only change you can make at this time is signing up for direct deposit through Stripe.

 

I have an available balance on my account. Can I withdraw available funds using my current payout method?
You can continue to withdraw funds using the payout method currently on file with your account until January 31st. After this date, any remaining funds must be withdrawn using Stripe.

 

Once I set up direct deposit through Stripe, can I switch back to my old payout method? 

Once you've started the process of signing up through Stripe, we'll disable the old payout method associated with your account. It isn't possible to revert to PayPal once you've signed up for direct deposit.

 

What happens if I started—but haven’t fully completed—setting up direct deposit on Stripe?
If you haven’t added all of the required information to receive payments via direct deposit, you won’t be able to book new services with clients. Make sure you’ve added and verified your personal details and your bank account information so you’re able to receive payments and book services.

 

Why don't I see the option to set-up automatic payments?
With Stripe, funds will be automatically transferred to your bank account once they're released to your Rover account. You no longer need to set up automatic payments, since this is the default way you'll receive funds going forward.

 

What information do I need to provide for direct deposit payouts? Some of the information listed on your Rover account (name, email, phone number, address, and date of birth) will already be included when you sign up for Stripe. You will also need to provide your bank account info.

 

How long does it take to see the funds in my bank account with direct deposit? Your earnings will be automatically transferred to your bank account 2 days after you complete a booking. Depending on your bank, it may take a few more days to see the available funds in your bank account.

 

Set up direct deposit through Stripe

Note: We're expanding this payout method to sitters gradually over the course of a few weeks, so you  may not see this option yet. We'll let you know via email as soon as direct deposit is available on your account.

Rover app

  1. Tap More at the bottom of your screen.
  2. Tap Payments.
  3. Tap Withdraw Money.
  4. Select Connect to Stripe. It may take a few seconds for your new account to be created and for the page to reload.
  5. Select Update payment details.
  6. Review and edit your personal details (if you need to). Make sure that the name on the account is your full legal name to avoid verification issues. 
  7. When you’re done, click Submit. You’ll be redirected back to Rover.
  8. Return to the Payments section, then select Add a bank account.
  9. Add your information, then select Submit.

Computer

  1. Navigate to the Payments section of your account, then select Connect to Stripe.
  2. Select Update payment details.
  3. Review and edit your personal details (if you need to). Make sure the name on the account is your full legal name to avoid verification issues. 
  4. When you’re done, click Submit. You’ll be redirected back to Rover.
  5. From the Receive Payments page, select Add a bank account.
  6. Add your information, then select Submit.
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