Rover and Taxes: What You Need to Know – Rover Help Center

As a pet sitter or dog walker on Rover, you’re considered to be running your own business through the Rover platform. This means that you’re responsible for reporting your earnings on Rover in your tax filing each year and paying any taxes owed on your earnings.

We know filing taxes can be confusing, and we’re here to provide basic information and resources to help you navigate the process.

Note: Rover can’t offer tax advice. If you have specific questions, need tax advice, or are unsure about your unique situation, we recommend reaching out to a tax professional.

What is Digital Platform Tax Reporting?

Canada’s Digital Platform Tax Reporting is a new law from the Canadian government that went into effect on 1 January 2024. These new rules require online marketplaces, like Rover, to collect and report taxpayer information on marketplace providers who earn income via the marketplace. For Rover, this law means we are required by the Canadian government to collect additional tax information from you if you are a pet care provider and resident in Canada. We’re also required to report this tax information along with your earnings for the year to the Canadian Revenue Agency (CRA).

As a result of Digital Platform Tax Reporting, Rover is responsible for reporting information related to your activity on the Rover.com marketplace. This is a requirement that applies to all online marketplaces with Canadian resident sellers, so you may see similar requests and reporting if you are active on other online marketplaces in Canada.

How does this apply to me?

For 2024, Digital Platform Tax Reporting will apply to you if you meet all three requirements below:

You became a pet care provider on Rover in 2024.
You’re a Canadian resident.
You completed a booking on Rover in 2024.

Starting in 2025, the requirements will expand and apply to you if:

You’re a Canadian resident.
You completed a booking on Rover during the relevant calendar year.

What information is disclosed to Canada?

The guidance from the CRA is still evolving, but based on our current understanding, Rover must collect and then report the following information to your country of residence:

Information provided by you:

Legal name
Primary residence address
Social Insurance Number (or equivalent Personal Tax ID if you are resident in a country outside of Canada) (or Business tax ID and Business Registration Number if you are operating as a registered business on Rover)
Date of birth (not applicable to registered businesses on Rover)

Information provided by Rover:

Amounts you earned for bookings you completed during each quarter within the calendar year and the number of bookings
Any fees withheld from the amount paid to you during each quarter (this includes the service fees charged by Rover)

How do I provide my information to Rover?

You’ll be able to complete your tax information and access your Rover Tax Account from your Payments Dashboard. This information will be used solely to comply with tax and financial reporting obligations and will be encrypted in transit.

Note about character limits when providing your tax information:

Only English letters, numbers, and special characters (& - , \' / # . %) are accepted. If your name, address, or any other tax information contains accented characters, please write the information using English letters that represent the equivalent of an accented character.

For example, use a instead of á, o instead of ó, ae instead of ä, or ue instead of ü.

To complete your tax information:
1. Navigate to the Payments Dashboard from your Rover account, then select Provide Tax details.

2. Complete the questions to provide your tax information.

3. When finished, sign and submit your information. You’ll see an option to return to your Payments dashboard.

Note: If you don’t provide the information requested, Rover will be required to freeze your payouts and may pause your ability to offer services on Rover until you’ve completed your tax information.

Where can I view Digital Platform Tax information that Rover is reporting?

Rover will provide you with an electronic statement of the tax information that we submitted to your country of residence by 31 January after the relevant calendar year. You don’t need to take any action when you receive this statement, but it may be a helpful resource when you prepare your tax filing.

Here's how to access your statement:

Visit the Payments page of your account, then navigate to the Documents section.
Select the relevant year’s tax statement to view or download the statement.
Select Download on your 2024 tax form.

What do the numbers on my tax document mean?

The table below is an example of the tax document you’ll receive. The amounts you see on each row correspond to quarters of the year:

Here’s a summary of the different sections:

Quarter
1. Q1 = January - March
2. Q2 = April - June
3. Q3 = July - September
4. Q4 = October - December
Consideration Amount* (Net of Fees): These are the amounts paid into your bank account
Fees*: These are the Rover Service fees
*Note: Decimal values have been rounded to the nearest whole number. As a result, there might be differences in the displayed numbers on the table versus the actual numbers reported.

Your tax document will appear in English only, but you can view all other tax information in your preferred language by using the dropdown menu from your tax profile.