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How do I manage my cancellation policy?

You can apply the same cancellation policy to all of the services you offer, or choose a different policy for each service—it’s totally up to you. Updates to your cancellation policy will be applied to any new booking requests, not existing ones. Here's how to manage this setting:

  1. Navigate to your profile by selecting your name in the upper right corner of your screen. Select Profile.
  2. Under Services / Rates select Service Options.
  3. Under each service you offer, choose your cancellation policy.
    Note: You might notice you're not able to select a policy for dog walking or day care. This is because dog walking and day care services are always set to a same-day cancellation policy. 

  4. Select Save. You’re all set!


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