Inbox Help

Why hasn't my background check been processed yet?

Checkr typically processes background checks within two business days, but on rare occasions, the process can take up to a few weeks.

Occasionally, Checkr will need some additional information from you in order to verify your identity and complete the check, which you’ll be able to upload through the portal. In this case, Checkr will email you if they need any additional information from you

Additional information

  • You will need to manually submit your background check.

  • Your sitter profile must be approved by our team before Checkr processes a background check. Learn more about the profile review process here.

  • Some background checks require manual review from our team. In some cases, you may also need to re-submit a background check if Checkr requires additional information. 
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