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How do I exercise my rights under PIPEDA?

At Rover, we're committed to safeguarding the privacy and security of our community.

The Personal Information Protection and Electronic Documents Act (PIPEDA) is a Canadian law that guides how organizations collect, use, and disclose user information when you use their services. For more information about how we collect, use, and share your personal data, please refer to the Rover Privacy Statement.

Under the PIPEDA, Canadian Rover users have several rights related to their personal data. The three rights Rover users request most often are the following:

  • Make corrections to personal data (Rectification)
  • Delete personal data in certain cases (Data Deletion)
  • Access personal data that was collected by Rover (Subject Access Request)

Correct, delete, or access your data

To make corrections to your personal data, you can reach out to Rover Support from the Help Center. You can also edit your profile at any time by logging in to your account. To update your address, phone number or payment card, follow the steps in this article.

To permanently delete or to request a copy of your data, submit a request through the Privacy Management Centre. Here’s how:

  1. Navigate to our Privacy Statement and click on the Privacy Management Centre button.
  2. Select the tab titled Data rights. 

You might also find the data you’re looking for (like account information, booking history, messages) by logging in to your Rover account.

If you have any issues with your request, you can also contact us at Privacy-CAD@rover.com.

Managing your privacy on Rover

Here are some other ways you can exercise your rights under PIPEDA:

Unsubscribe from marketing emails

Note: If you opt out of marketing emails, you will still receive transactional emails like booking confirmations. 

  1. To stop receiving all marketing communications from Rover, click this link.
  2. Enter your email address, then select Unsubscribe. 

Manage your notification preferences

To limit email or text notifications for messages sent through Rover, check out this article.

Deactivate your account

If you want to deactivate your account, check out this article. Once you deactivate your account, your profile will no longer be visible to others on Rover. You can still view your previous stay history.

Make a correction to your information

Need to update your address, phone number or payment card? Follow the steps in this article.


Corporate affiliates

We may also share your personal information with our corporate affiliates, as outlined in our Privacy Statement. Some of these affiliates may have separate privacy statements. Our corporate affiliates, and their respective privacy statements (if applicable) are listed below:

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