Inbox Help

What if there's an emergency?

We hope it never happens on your watch, but should an emergency arise—such as an injured, sick, or lost dog—call Rover's Trust & Safety team to report it immediately so we can help resolve it as quickly as possible.

Tip: Whether you’re a pet parent or a sitter, you can help prevent some situations from becoming emergencies by having on hand the most up-to-date records of your dog’s or your client’s dog’s medical history, immunizations, diet, and special needs. Use your Meet & Greet to discuss this information before a booking.

Rover offers the following services in case of emergency:

24/7 Emergency Support: Rover's Trust & Safety team is standing by around the clock to help you if an emergency arises. Phone us the moment you need us, at 888-727-1140.

 The Rover Guarantee: Rest assured, every stay is backed by the Rover Guarantee. Learn more about what's covered under the Guarantee here.  

Was this article helpful?
out of found this helpful
Thank you for your feedback!