Inbox Help
What if there's an emergency?

We hope it never happens on your watch, but should an emergency arise—such as an injured, sick, or lost dog—call Rover's Trust & Safety team to report it immediately so we can help resolve it as quickly as possible.

Tip: Whether you’re a pet parent or a sitter, you can help prevent some situations from becoming emergencies by having on hand the most up-to-date records of your dog’s or your client’s dog’s medical history, immunizations, diet, and special needs. Use your Meet & Greet to discuss this information before a booking.

Rover offers the following services in case of emergency:

24/7 Emergency Support: Rover's Trust & Safety team is standing by around the clock to help you if an emergency arises. Phone us the moment you need us, at 888-727-1140.

 The Rover Guarantee: Rest assured, every stay is backed by the Rover Guarantee. Learn more about what's covered under the Guarantee here.  

Did this article help?
Thank you for your feedback!