It doesn’t happen often, but if the sitter or dog walker you booked has to cancel at the last minute, we’ll work with you to find a new sitter or dog walker.
- If a sitter or dog walker cancels your booking within seven days of your service start date, we'll give you a refund.
- We’ll also provide $20 to help cover the cost of the new service.
- If any day of your booking falls on one of our recognized holiday dates and a sitter or walker cancels the booking within 14 days of the service start date, we’ll also give you a refund. Here are the holiday dates for 2022:
Holiday Dates Good Friday and Easter April 2 - 5 Victoria Day May 21 - 24 Canada Day July 1 - 4 Civic Holiday July 30 - August 2 Labour Day September 3 - 6 Thanksgiving October 8 - 11 Christmas, Boxing Day, & New Year December 23 - January 2, 2022
Note: If the booking is canceled by the pet care provider because of a lack of information from the pet owner or pet aggression, then the owner will have to cover the full cost of any new reservation.