It doesn’t happen often, but if the sitter or dog walker you booked has to cancel at the last minute, we’ll work with you to find a new sitter or dog walker.

• If a sitter or dog walker cancels your booking within seven days of your service start date, we'll give you a refund. We will also provide a $20 credit to help cover the cost of a new service.
• In the case an overnight stay is cancelled the day before (or the day of) the start date, you'll receive a $50 credit.
• If any day of your booking falls on one of our recognized holiday dates and a sitter or walker cancels the booking within 14 days of the service start date, we’ll also give you a refund. 

Note: If the booking is cancelled by the pet care provider because of a lack of information from the pet owner or pet aggression, then the owner will have to cover the full cost of any new reservation.

For more information about how reservation protection works, follow this link and read our Terms of Service.