Inbox Help
How can I tell if my client’s service has been booked?

A service is considered booked once the owner has submitted payment for the booking and you’ve accepted the booking request. Not sure if your service has been booked yet? Here are two ways to tell:


Confirmation Email

Once your service has been booked, you’ll receive a confirmation email with subject line, “Confirmed: Pet’s name upcoming booking on service’s start date.” Here’s a peek at one of those emails:



Rover Inbox

Any service listed in the Upcoming Stays or Past Stays section of your Rover inbox, indicates that the current/upcoming or past service has been booked. Follow these steps to get to your Upcoming/Past Stays folder:

1. Navigate to your Inbox by selecting the conversation icon. 

2. Select Upcoming Stays or Past Stays.



If you’re not seeing the stay in the Upcoming Stays or Past Stays section of your inbox, check the Pending Request and Archived Requests section of your inbox. If the request is pending or archived, that indicates that the service has not been booked yet--this means that the owner still needs to submit payment for the request and/or you still needs to accept the booking request. To learn more about the booking process check out this article.

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