Inbox Help
How do I book with an owner?

Booking with an owner

Rebooking with a past client


Booking with an owner

Pet parents will select the Contact button on your profile to initiate a booking request with you.


Once the pet parent has contacted you, here's what to do next to book the stay: 

1. When a pet parent sends you a request, it'll show in the Pending Requests section of your Inbox. Respond as quickly as you can--requests that are responded to quickly are more likely to book. 


2. After selecting the pending request you’d like to book, review the details of the booking in the gray box to make sure the request is a good fit for you. You can see more details about the dog by clicking on the Dog Profile


3. Before booking, make sure to have a Meet & Greet—this is a great opportunity to get to know the pet parent and dog. To learn more about how to schedule a Meet & Greet check out this article.

4. When you and your client are ready to book, either one of you can select Book It Now.  


5. After the Book It Now button has been selected the other party has 72 hours to accept the request. After 72 hours, the request expires. It’s easy to renew the request though—check out this article to learn how.

a) Once a request is booked, it automatically moves to the Upcoming Stays section of your inbox.

b) If you don’t book the request, it’s important to archive it. Until you archive the request, you may not show in search for dates that you have a pending request. You can learn more about archiving requests here.



Rebooking with a past client

So a pet parent wants to book with you again—that’s great! You can make their next stay even better than the last by creating the new booking for them:

  1. Navigate to your Inbox by selecting the conversation icon.

2. Select the View past customers link.


3. Locate the client you’d like to book with. Pro tip: you can use the search box to filter your bookings by the owner's or dog’s name.  Select Book A New Stay.


4. Enter the service dates, select the type of service, write your client a message, and then select Create stay request to send the booking request to your client.


5. Locate and select your new request under the Pending Requests tab. There you can adjust the service dates, dogs, and price before booking if needed (see this article for more details). 

6.  Select Book It Now to request payment from your client and finalize the booking.

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