Insights are helpful resources for you to better understand how your business is doing. The insights on your dashboard are divided into five sections and are only visible to you:
Note: This dashboard is separate from sitter performance scores. You can learn more about performance scores in this article.
To view your insights dashboard, you'll need to use the Rover app. From there, select More, then Insights.
Overview of the dashboard
Here’s an overview of each section on your dashboard.
This section shows your average star rating for all bookings with reviews, along with the total number of reviews you received from your clients.
This section shows when you last updated your calendar. To make changes, tap Update calendar.
Requests & bookings
This section provides an overview of booking history, and a chart displaying the number of profile views, requests, and bookings you've received.
From here, you can view the total and repeat bookings by individual service, or by all services.
This section shows the number of profile views over the past 6 months.
New client booking rate
This metric uses the last 25 new client requests you've received and shows how often you booked with a new client. It also provides a comparison to the new booking rate of other sitters in your area.
Note: Turning down requests that don't match your preferences or availability don't count towards your new client booking rate. If you receive requests that make you feel unsafe—or they violate our Terms of Service (like paying for the service outside of Rover)—report them through Rover. Declining these types of requests won’t affect your metrics.
Learn more about reporting conversations here.
The metrics on your responses to requests are for all services. This also includes data on how those metrics compare to other sitters in your area. These metrics are:
Response rate: The number of the last 25 initial messages from pet parents that you responded to within 24 hours.
- Response time: The average length of time it takes to respond to initial messages from owners. Note: This time only counts between 8am to 9pm daily (in your local time) and doesn't take into account overnight hours.
This section displays all last-minute cancellations that were initiated by you, the sitter, for all services. Last-minute cancellations are defined as any booking you cancel within 5 days or less from the start of a booking.